FAQs
Where do you ship from?
The United Kingdom! Whereabouts depends on the item, as some are stocked at my home, and others are printed especially for you. But everything is produced + posted out from here in the UK regardless.
How long do orders take?
It depends - despatch estimates will be on the listing, but if it's near the end of the year, the holiday rush can slow things down! If you have tracking, you can keep an eye on it, but if not, please just be patient :-) though if you still have concerns, I'm just an email away!
If you need something quickly, I recommend upgrading shipping at checkout to First Class (if you're in the UK), or Tracked if the option is offered. These tend to be prioritised by the postal service.
Can you do a custom order for me?
Most likely, yes!
If you want to talk about combined postage, a design of mine on a different bit of apparel, or a new thing entirely, just drop me an email and we can work it out!
Can I have a tracking number for my order?
If you were offered tracking at checkout + selected the upgrade, your tracking number will be emailed with your dispatch notification.
My order hasn't reached me! What can I do?
Domestic orders (within the UK) should take 2 business days from the moment you get the despatch email, or 1 if you paid for First Class. Royal Mail advise that post can take up to a week at the longest, especially during busy periods.
For International orders, Royal Mail suggests it can take up to 25 business days (business days do not include weekends, postal strikes, or holidays) to reach the destination.
In the meantime, please just hang tight! But if you're still worried and want to discuss it, please don't hestitate to email me.
I've added a few things to my basket, and the combined shipping is so expensive! Is there anything I can do?
Yes! Sometimes the different shipping profiles on different items don't add up how they should (the maths is very confusing at this end) - so if you think you're being overcharged, please email me or use the contact form and I'll happily work it out with you.
Do you accept returns?
I do not accept returns, unless in the event of faulty or damaged goods. I do not accept returns or refunds based on item sizing issues. Please refer to our size guides provided on each listing or contact me if you have any queries.
To be eligible for a faulty goods return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase along with photographic evidence showing the faults or damage.
To report a faulty goods return, you can contact me at [email protected]
You can always contact me for any return questions at [email protected]